captarty, let me help by outlining the steps you'll need. To view recent call logs, you'll want to log in to My Verizon through a web browser. If you log in as the Account Owner or an Account Manager, you can view the call log by first going to your Data Usage. You can select this by hovering your mouse over the option for 'Data' and then from the list of options that appear, hit 'Data Overview.'
Inside Data Overview, you'll see your plan and devices listed. Select the device & phone number you wish to view. After picking that line, scroll down a little and look under where it shows the amount of data remaining on the account (or if you're using Unlimited, where that displays). You'll see an option for Minutes Use By that number. Under that is a link that says 'View Details.' Click the View Details, and when this opens, you'll be presented with the call log of outgoing and incoming calls for that line.
- Look to the top of the page and click on Data.
- A new page will open that says 'My Usage' and has a gray box with 'Current Billing Cycle,' listed on the right. Look beneath the title and box.
- You will see 'Choose a Line,' and all of your phones/numbers on your Verizon Wireless account will be displayed.
- Select which line you want to view the call/text log for. When you do, a red line will appear under that number/phone.
- Scroll down and look under the 'My Plan' section. There are two gray boxes which will say; 'Minutes used by,' followed by the selected phone number; and 'Messages used by,' the number.
- Click on the underlined 'View minutes details' for calling records. Click on 'View message details,' for the text log.
- The select log will open, starting with the most recent calls or texts.
If you use these steps, you can view your call logs. For any previous months logs, you'll simply need to open the PDF copy of your bill. The call logs for each number, are included with the bill.
JohnT_VZW
