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How do I un-register, then re-register so I can change my acct pin?

Member

I don't know my account pin. I always use the same one, but it won't work to change admin stuff. I'm not sure if the pin was given to me, or if it was entered wrong, but I need to set me as "Acct Owner' and "Acct Manager".

I was told by chatting with Verizon that I should go to verizonwireless.com/register, then un-register the device, then re-register it. BUT, when I log into that website, it says that the device has already been registered.

What am I doing wrong?

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Re: How do I un-register, then re-register so I can change my acct pin?

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Community Manager

Hi Bobnjeep

I'm sorry you were having problems un-registering. I would be happy to help. Please reply to my private message.

JoeL_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I un-register, then re-register so I can change my acct pin?

Member

If the PIN was already entered you may just need to call customer service to have it reset. I don't believe you can cancel the account then reregister. I hope that helps.

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