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How do I know if a credit has been added to my bill?

amandar010513
Member

verizon bill.JPG

Does this mean I have an extra 56.07 in my account or is that what I still need to pay?

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Re: Understanding credits added to my bill?

SuzyQ
Sr. Leader

It looks like you have a credit (an extra) $56.07 to apply to next month's bill.  You paid $100, Verizon gave you a credit of $100, on a $143.93 bill, there was leftover which shows as a negative $56.07 balance.

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Re: Understanding credits added to my bill?

Snn5
Sr. Leader

If Verizon made an error and credited your account you'd have $56.07.  If you did not pay your bill, or only a portion, or had overages, Verizon would debit $56.07.

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Re: Understanding credits added to my bill?

SuzyQ
Sr. Leader

It looks like you have a credit (an extra) $56.07 to apply to next month's bill.  You paid $100, Verizon gave you a credit of $100, on a $143.93 bill, there was leftover which shows as a negative $56.07 balance.

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Re: Understanding credits added to my bill?

Snn5
Sr. Leader

Green is good.  Red means you owe.  SO, you seem to have some leftover money to apply toward your next bill.  Smiley Happy

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Re: Understanding credits added to my bill?

tish54
Member

Where can I find that so that I can prove it and I can use it on my prepaid bill in three days

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Re: Understanding credits added to my bill?

Community Manager
Community Manager

Hi there! Do you have a copy of your paper bill? If not, do you have access to your My Verizon account?

 

AnaH_VZW

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