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How do I contact corp office on not being credited for a phone returned Jan 13?

kbugs
Member

I have been a loyal customer of Verizon. Ordered a phone and returned it within the time allotted. The phone heads been in your Ft Worth distribution center since Jan 16 and to date Feb 12 I have not been credited for the phone and considered late for a product Verizon is in possession of.  Reading blogs this appears to be a real problem . I have been on the phone for several weeks and it appears your staff can not solve this. Before I engage counsel I would like to see if this can be readily solved as I believe it can in the right hands

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Re: How do I contact corp office on not being credited for a phone returned Jan 13?

brando8998
Novice

Yeah it probably will need to be escalated with someone who can get in touch with the Warehouse it was sent to.

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