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How do I contact Verizon when I am abroad?

Employee Discounts am currently abroad.  My phone is suspended.  I need to ask some urgent questions about the billing on my daughter's phone in the US.

Can't email.  Can't even figure out the live chat - I click on the live chat tab and select an "I need help with .." option but nothing seems to happen after that.

The 1-800 number is not free from here and says there's a long wait - I don't want to burn through $50 or more waiting in a queue.

Are there any options you can suggest?  What should happen with the live chat option?

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Re: Contacting Verizon from abroad

Sr. Member

http://www.verizonwireless.com/wcms/global/support.html

Contact Us

While in the US: 800-711-8300

Traveling outside the US: 1-908-559-4899

GSCCv2

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Re: Contacting Verizon from abroad

Sr. Member

http://www.verizonwireless.com/wcms/global/support.html

Contact Us

While in the US: 800-711-8300

Traveling outside the US: 1-908-559-4899

GSCCv2

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Re: Contacting Verizon from abroad

Community Manager
Community Manager

Hello kevinthesalmon,

I'd can definitely help you reach us to discuss the billing. You can certainly reach out to our Global Support team above. Their number is toll-free, even internationally.

If you'd like, you can also send me a direct message on this forum, and I can look into the billing issues for you. For instructions on how to send a Direct Message, please click: http://vz.to/1kRBMUT  

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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