How do I cancel service?

[Aphecs]

First off, I am unable to call customer service due to my location and Verizon no longer allows me to email them for support. I am on military orders outside of the U.S. and need to cancel my current plan or suspend it at least. Is there any way I can contact Verizon besides calling? I want to get this figured out before they decide to bill me next month. Thanks.

[tikibar1 · Accepted solution]

Thank you for your service, and Happy Thanksgiving!

See if the info. in this thread helps:

If you decide to direct message one of the reps in that thread, here's how to do that:

You'd want to send the Follow request to either or

[Aphecs]

Thanks! This helps a bunch.

[hubertas]

Hello I need a total detailed breakdown cost to terminate all my services with Verizon.

[tikibar1]

If you purchased a smartphone with your last two-year contract, the ETF is $350 minus $10 for each full month of your contract that you've completed.  If you purchased a basic phone, it's $175 minus $5.  Details are in the Customer Agreement link at the bottom of the page.

[hubertas]

PLEASE just provide me with a total cost to get away from verizon.

[#7]

Call *611 or 1-800-922-0204 customer service is the only people that can give you that information.

Good Luck

[hubertas]

tikibar1: Congratulations as you are a fine example of verizons horrible service representatives!

[tikibar1]

I am not a Verizon representative; just a customer like you.  This isn't Customer Service, it's a customer-to-customer forum.  As noted earlier, if you don't want to do the calculations yourself, call Customer Service and they can provide it for you.

[vzw_customer_support]

Hello Hubertas
I would never want to see you leave us! I would love to address any concerns. Why were you thinking of leaving.

I would be happy to discuss your current account. Please follow me back and send me a private message.

I look forward to addressing your concerns.
JoeL_VZW
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