First off, I am unable to call customer service due to my location and Verizon no longer allows me to email them for support. I am on military orders outside of the U.S. and need to cancel my current plan or suspend it at least. Is there any way I can contact Verizon besides calling? I want to get this figured out before they decide to bill me next month. Thanks.
Solved! Go to Correct Answer
If you purchased a smartphone with your last two-year contract, the ETF is $350 minus $10 for each full month of your contract that you've completed. If you purchased a basic phone, it's $175 minus $5. Details are in the Customer Agreement link at the bottom of the page.
I am not a Verizon representative; just a customer like you. This isn't Customer Service, it's a customer-to-customer forum. As noted earlier, if you don't want to do the calculations yourself, call Customer Service and they can provide it for you.
I would never want to see you leave us! I would love to address any concerns. Why were you thinking of leaving.
I would be happy to discuss your current account. Please follow me back and send me a private message.
I look forward to addressing your concerns.
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