I have been Verizon customer for about 7 years, I got a line for my mother, but she is not going to be able to use the line. How do I cancel her line without incurring heavy termination charge? T-mobile said they will be able to help me cover the cancellation cost if I move all my lines to their service, I live in SF bay area so shady service is not a problem. I would like to know if someone can point me in right direction with cancelling the service on one line.
Call Verizon or visit a Verizon store to cancel the line if you will not use that number at all. You will have termination charges though. If you want to keep the number but use T-Mobile, you need to contact T-Mobile to start service and port that phone number to T-Mobile, and that will auto-cancel service with Verizon. If you cancel before porting, you lose that number.
BPatel, thank you for being with us for 7 long years. We understand when a line is not being used anymore. I will be sending you a private message to see what options are available.
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