Verizon Cloud is changing to a paid, premium media storage service. You have the option to either upgrade to a premium paid option, or remove their media before your account is deleted. You can continue to use the Verizon Cloud app to store your contacts, free of charge. Here's additional information on the changes to Verizon Cloud. https://www.verizonwireless.com/support/verizon-cloud-faqs Does this provide clarity?
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_button under my response. This ensures others can benefit from our conversation. Thank in advance for your help with this!!