We never want to see any of your lines go Msshamrock. I'm sad to hear you are wanting to cancel one of your lines. May I ask the reason you want to remove one of the lines from your account?
For your security we would need to speak with you to remove any line from the account. Please reply to the Direct Message I just sent you so we may further assist.
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a phone was stolen that is on my account and i do not want to replace it . i just want to remove it from the account, so my bill will go down
DRDILL, I'm sorry to hear that your phone is not working as expected and that a store visit was unable to provide a resolution. Help is here and I'm confident that we'll be able to resolve your phone issues. What's going on with your phone? Please provide additional details. For your convenience, our self-service support page is located here: www.verizonwireless.com/support Looking forward to hearing back.