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Horrible customer service. Closed Edge agreement no reason . Stay away

siriusjamie
Member

I have been a loyal customer for 6 years, I edged up 2 years ago. I returned the phone a year ago and I have been billed every single month for an Edge for 1 year. I have to call once a month for an hour to get a credit for the phone. Verizon force closed my edge agreement on the current phone, no one there can explain why. Over 8 hour long phone calls with a follow up phone call promised not one person called. Still no resolution, stay away!! Now I have a 700 dollar bill..

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Re: Horrible customer service. Closed Edge agreement no reason . Stay away

Customer Service Rep

siriusjamie,


It pains me to see that you have had such a poor experience with the device payment program. I want to be sure that this whole experience is turned around for you. Could you please clarify, why was the device returned after having it for a year? Did you get a different phone under the payment program? Is the current balance a result of the forced closure of the device payments?


SandyS_VZW
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Re: Horrible customer service. Closed Edge agreement no reason . Stay away

mama23dogs
Sr. Leader

You left out a lot of information.

why was the phone returned a year ago?

what phone have you used since then?  (Did they send you a phone?)

When or was the phone ever returned?

IF not returned, why?  Broken, water damage?

It shouldn't have taken a year, but if you broke your original phone, sent it in under warranty or insurance, and were sent a loaner phone to use, you are now being billed for the replacement phone (to keep) and they have totaled your phone and ended the Edge agreement.