I have been a Verizon customer for several years. At the end of December 2014 I was eligible for an Early Edge. I ordered the i-phone 6 plus online. After receiving my new phone I soon find that it is required to turn in my old device. Only being a couple weeks from the end of my contract, I called Verizon customer service and spoke to a rep. My only options were to return my old device, pay the 299.00 fee, or return the new device and wait a couple of weeks for a new phone. I opted to return the new phone. This is where the trouble begins. I start getting texts that I will be billed 299.00 so I called customer service. Soon after I begin receiving past due texts and emails and called customer service. I keep having to call back customer service with no resolve. Its been almost four months and I still have a past due balance and still getting text messages to call Verizon. Verizon customer service is horrible! The customer service reps that I interacted with never follow up. Today it started all over again. I spoke to finance and customer service. New forms were filled out. Now I have to wait another 30 days to see if everything was filled out correctly so my account can be credited. Is there an end to the madness?
I'm surprised they didn't tell you that you had to turn in a phone if any balance was due before edging up. There is a lot of this type of thing where billing and equipment are stuck in seemingly endless loops for a matter of months. No one ever comes back to say that their issue was resolved.
Web ordering is not the way to go. There are a lot of details that are missed. I would have never done the early edge knowing that a device had to be returned, especially when I was so close to the end of my contract.
Yes, I was like 2 weeks away from my upgrade and I did Early Edge. I was so frustrated, for no reason, at my iPhone 5 that when I went to the store for them to fix it I just took the Early Edge. I don't regret it because I love my LG G3 but I COULD have waited 2 weeks and been able to keep my iPhone. Oh well.