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Getting messages and emails that my old device has not been returned

Member

I recently upgraded to the S20 Ultra and was emailed a UPS label to sent my old device in. I sent it within a couple days but I'm still getting messages and emails that they are still waiting for it.

 

Tracking shows it delivered a couple weeks ago. I do remember the guy at the store when I was upgrading say the device ID was missing the last digit but it wouldn't matter (The phone I replaced was an insurance replacement so I guess when they put the new ID into the system, they missed a digit) 

What do I do now?  Verizon has my old phone but they don't seem to realize it.

The phone numbers to call all seem to have been removed due to the COVID-19 deal so my contact options seem pretty limited. I've tried replying to their emails but they don't seem to go anywhere.

 

Thanks for any help or advice

 

 

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Re: Getting messages and emails that my old device has not been returned

Community Manager
Community Manager

Do you have the return tracking number? EstevanC_VZW

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