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Final Bill?

Member

I cancelled my services in October and have been trying to get a final bill every since.  I had the Verizon edge program and rather than sending me a final bill, I'm getting installment payments. Why?  I have called about 4 times and each time I'm told the final bill is in the mail.  When can I expect to get a final bill?

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Re: Final Bill?

Community Manager
Community Manager

sweetpyb

I definitely want to make sure you receive the details you need about your bill once service is cancelled! With the Edge program, the installment continues as agreed upon despite service to the phone line being cancelled. If you'd like to pay of the remaining Edge balance at once instead of in the monthly installments, you can buyout the agreement in a VZW store http://bit.ly/3SdsA , over the phone with Customer Service http://vz.to/1ni6zpL, or on My Verizon http://bit.ly/xB4iTc.

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Final Bill?

Community Manager
Community Manager

sweetpyb

I definitely want to make sure you receive the details you need about your bill once service is cancelled! With the Edge program, the installment continues as agreed upon despite service to the phone line being cancelled. If you'd like to pay of the remaining Edge balance at once instead of in the monthly installments, you can buyout the agreement in a VZW store http://bit.ly/3SdsA , over the phone with Customer Service http://vz.to/1ni6zpL, or on My Verizon http://bit.ly/xB4iTc.

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Final Bill?

Member

Thank you for your response, but why can't I get a final bill to do this?

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Re: Final Bill?

Community Manager
Community Manager

sweetpyb, the Egde is a monthly installment program. You can get a buy out cost in any VZW store. We'll be happy to accomodate you there, if you like.

VanetrisC_VZW

FOllow us on Twitter @vzwsupport

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