Exchange new upgrade device


I don't like my new upgrade device can I change to a different device

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Re: Exchange new upgrade device

Power User

You have 14 days to exchange for a different phone. Verizon Wireless Return Policy | Verizon Wireless

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Re: Exchange new upgrade device

Community Manager
Community Manager

Nanaeof14, I'm very sorry to see you are not pleased with your new device. We always want to make sure every customer loves their new device. Can you tell me more about why the device isn't a good fit for you? Ann154 is correct, we do have a 14-day return policy to return the device. Here is a link to our return policy I believe would be beneficial https://www.verizonwireless.com/support/return-policy/. Let me know if this helps to answer your question. 


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