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Email saying I turned in equipment - frustrated with ability to contact Verizon

Member

I received an email from a store in New York saying I turned in some Fios equipment. The email did not have an account number but it did list my full name and obviously was using my email address. Store ID is LAWIONE04

1. I don't have Fios

2. I don't live in New York

I'm very frustrated as after speaking to support with chat rep., they told me to call 1-800-VERIZON. I called the store that submitted the receipt directly - same answer "we can't help you call 1-800-VERIZON". I called 1-800-VERIZON twice and neither time was I able to get to a human to help me. This doesn't relate to my wireless phone and I want to be sure someone is not using my personal information to setup accounts. How do I get a human customer service representative to help me track down how Verizon is allowing someone to return bogus equipment under my name.....??

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Re: Email saying I turned in equipment - frustrated with ability to contact Verizon

Sr. Member

This is a social engineering or phishing attack. Someone has your name and your email address and now they’re trying to manipulate you and phish for more information. Do not reply to the email or click any links in the email. READ the above link on how to deal with this threat.

For more information:

http://www.google.com/search?q=phishing

http://www.google.com/search?q=social+engineering


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Re: Email saying I turned in equipment - frustrated with ability to contact Verizon

Member

You probably should be more concerned if someone was OBTAINING equipment in your name rather than returning it. .  Nevertheless if you suspect someone is using your information for fraudulent purposes, you should immediately take action to cancel your credit cards and get new ones.  Doesn't sound like a Verizon issue to me.  Do an internet search on "identity theft" to see what your options are.

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Highlighted

Re: Email saying I turned in equipment - frustrated with ability to contact Verizon

Sr. Member

This is a social engineering or phishing attack. Someone has your name and your email address and now they’re trying to manipulate you and phish for more information. Do not reply to the email or click any links in the email. READ the above link on how to deal with this threat.

For more information:

http://www.google.com/search?q=phishing

http://www.google.com/search?q=social+engineering


View solution in original post

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