I'm wondering if anyone else has dealt with this situation and how it was handled...
Last March, I opted to switch to the Verizon Edge program, but I ended up cancelling that order with a rep over the phone about two hours after I had placed it. I proceeded to end my current agreement with Verizon and paid the ETF's on all 4 lines in accordance with the plan I was originally on.
Verizon has since billed me for Verizon Edge Buyouts for two of four lines that were cancelled. The bill states, "Verizon Edge Buyout Charge" for two lines at $416.60 each line totaling $833.20.
I've sent written requests on the details of these charges but only get basic correspondence back stating these charges are valid, but no further detail into the charges or what phone numbers the charges stem from.
I don't believe I am responsible for edge charges since the order was never fully processed.
Help has arrived. We definitely want to make sure everything is in order on your account. Just to clarify did you have an Edge agreement on 2 of the 4 lines? Was the order cancelled for Edge? Please share details so we can assist further.
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Thinking back I want to say it was for three lines.?.? Definitely two. We had four lines total, but one of the lines didn't need any upgrading....
The edge order was cancelled on the same day it was placed.
Have you tried this?
As per the customer aggreement,
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
Yes, I did right to them within the time frame. Unfortunately, the correspondence I received in return didn't even address my specific questions relating to the charges. I ended up sending a second letter noting my concerns about the charges and I received the exact letter from them that they had sent in response to my first letter. Only stating the amount shown is due, but no explanation for the charges.