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Echo dot promotion

Member

I received an email offering a free echo dot and smart plug through Amazon. However when I went to redeem, I was charged $80 by Amazon. The email said that I would need to enter a card number, but that it would not be charged. Did I do something incorrectly?

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Re: Echo dot promotion

Member

I've had the same experience. I see no one from VZW has answered. I hope you get a response.

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Re: Echo dot promotion

Community Manager
Community Manager

We're sorry to hear that you also had this experience, samlines. Was the email you used the link from the original email you received from Amazon? Based on the promotional information, you should have seen the discount immediately before submitting anything. Did you se the discount prior to submitting your information? If everything was followed exactly and somehow you were still charged, we would recommend reaching out to Amazon regarding your order so they can refund you if all requirements were met. https://www.verizon.com/support/amazon-switcher-deal/ EricW_VZW

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