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Early Termination of My Service

Member

My service has gotten worse. The signal is awful. The people at my local store are terrible with customer service. And my bill is outrageous. I am very unsatisfied with Verizon as whole. I need to know how much the early termination fees are and no one will ever help me. Regardless of if i call or if i go in store. Everyone always tells me theres no way for them to tell and i receive paperless statements so it doesnt say it there either. Im SO unsatisfied with Verizon. And would love some help with someone. Im tired of paying a ton of money for bad signals and awful customer service.

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Re: Early Termination of My Service

Leader

I can't tell you because I don't know how long you've been on your current contract or when your current contract ends, I can however tell you this:

$350

Now, however, according to the new policy, if your contract term "results from your purchase of an advanced device on or after Nov. 14, 2014, your early termination fee will be $350, which will decline by: $10 per month in months 8-18, $20 per month in months 19-23, and $60 in the final month of your contract term.Nov 19, 2014

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Re: Early Termination of My Service

Sr. Leader

WHAT HAPPENS IF MY POSTPAY SERVICE IS CANCELED BEFORE THE END OF MY CONTRACT TERM?

If you're signing up for Postpay Service, you're agreeing to subscribe to a line of Service either on a month–to–month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn't count toward completing your contract term.) Once you've completed your contract term, you'll automatically become a customer on a month–to–month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an advanced device on or after November 14, 2014, your early termination fee will be $350, which will decline by $10 per month upon completion of months 7–17, $20 per month upon completion of months 18–22, $60 upon completion of month 23 and will be $0 upon completion of the contract term. For other contract terms entered into on or after November 14, 2014, your early termination fee will be $175, which will decline by $5 per month upon completion of months 7–17, $10 per month upon completion of months 18–22, $30 upon completion of month 23 and will be $0 upon completion of your contract term. If your contract results from your purchase of an advanced device prior to November 14, 2014, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. For other contract terms entered into prior to November 14, 2014, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check whether they charge a separate termination fee.

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Re: Early Termination of My Service

Member

Thank you both. That is helpful. I would like to stay with VW if the had better customer service and i wasnt paying so much and the signal improved. but i guess you cant win everything

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Re: Early Termination of My Service

Customer Support

Our relationship with you means the world to us, Cneal13. Please give us the opportunity to make this right. You deserve world class network coverage and customer service. Have we lifted up your signal issues to our network group in a ticket?


LynnE_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Early Termination of My Service

Member

I'm not sure what a ticket means.

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Re: Early Termination of My Service

Expert

A ticket is a means for Verizon Wireless to authorize and track work done to troubleshoot a network issue and the results of those tests.

Think of it as similar to a service request when you want to schedule routine maintenance on your furnace or an emergency service request if the furnace quits working.

Another name for a ticket could be "work order" or "repair order".

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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