Does verizon keep a recording of sales calls?

Sams_Username
Member

Long story short, a salesman gave me wrong information about how much my bill would be.  Verizon won't work with me at all, because I can't prove it.  I didn't think to ask if they had a recording.

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Re: Does verizon keep a recording of sales calls?

Acrillix
Sr. Member

"Thank you for contacting Verizon Wireless, calls may be recorded for training and quality assurance"

So yes. They do. You have to provide specific details (Rep's name, time, date) and request "I was given incorrect information and I would like the call reviewed​" 

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Re: Does verizon keep a recording of sales calls?

Acrillix
Sr. Member

"Thank you for contacting Verizon Wireless, calls may be recorded for training and quality assurance"

So yes. They do. You have to provide specific details (Rep's name, time, date) and request "I was given incorrect information and I would like the call reviewed​" 

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Re: Does verizon keep a recording of sales calls?

rcschnoor
Sr. Leader

Acrillix wrote:

"Thank you for contacting Verizon Wireless, calls may be recorded for training and quality assurance"

Your above statement does not have the same meaning as "Thank you for contacting Verizon Wireless, calls WILL be recorded for training and quality assurance"

Re: Does verizon keep a recording of sales calls?

Acrillix
Sr. Member

Ah thanks for the correction. Really should proof read ahaha. Hate typos.

Re: Does verizon keep a recording of sales calls?

Sams_Username
Member

Hey, thanks guys. I actually got the call reviewed and my issue was taken care of.

Thanks again.

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Re: Does verizon keep a recording of sales calls?

Acrillix
Sr. Member

Awesome! Glad you were able to get that fixed.

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