Does verizon keep a recording of sales calls?

[Sams_Username]

Long story short, a salesman gave me wrong information about how much my bill would be.  Verizon won't work with me at all, because I can't prove it.  I didn't think to ask if they had a recording.

[Acrillix · Accepted solution]

"Thank you for contacting Verizon Wireless, calls may be recorded for training and quality assurance"

So yes. They do. You have to provide specific details (Rep's name, time, date) and request "I was given incorrect information and I would like the call reviewed​" 

[rcschnoor]

Acrillix wrote:

"Thank you for contacting Verizon Wireless, calls may be recorded for training and quality assurance"

Your above statement does not have the same meaning as "Thank you for contacting Verizon Wireless, calls WILL be recorded for training and quality assurance"

[Acrillix]

Ah thanks for the correction. Really should proof read ahaha. Hate typos.

[Sams_Username]

Hey, thanks guys. I actually got the call reviewed and my issue was taken care of.

Thanks again.

[Acrillix]

Awesome! Glad you were able to get that fixed.