Do not use Verizon's Trade In Program

Ken00
Member

Verizon's trade in program is broken. I purchased an phone 11 on Black Friday because of a $400 trade in deal. I send my trade in phone to Verizon and UPS tracking confirms it was received 12/9/2019.  The appraisal was to take 3-5 days.

One month later, I still don't see an appraisal on my "Check Trade In Status" page and call customer support. First call, the rep tells me that they can't find the phone and creates a ticket. 1 week later, I call and find out they apparently found the phone but appraised it at $0. No explantion, so the rep issues another ticket. 1 more week and the rep tells me that the investigation tickets are back logged and it will take another 4 weeks for them to investigate reason for the $0 appraisal. I traded in a perfectly good phone.  I speak to a supervisor (Andrew) who tells me the same story and will not credit me for my trade in value despite the cause of the problem is with Verizon.

So, I have to wait at least 2 months to hear about my appraisal and trade in credit. They cant return my trade in so I can't return my new phone and switch carriers. I have no confidence that this will be resolved in 4 weeks. 

What a scam! I think these delays are just a tactic knowing that some people will just give up calling or forget. Now, I don't have the phone I traded in, stuck with a phone purchased at full price, and have to wait another month before I can leave Verizon.

This should be a warning to anyone purchasing a phone through Verizon because of a good trade in deal.

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Re: Do not use Verizon's Trade In Program

Community Manager
Community Manager

We would hate to lose you as a customer. We know it's vital to correct this situation as quickly as possible, and would love to review this further. Please respond to our private note. 

 

AaronS_VZW

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Re: Do not use Verizon's Trade In Program

Jginochio
Member

Just had the most horrendous experience with Verizon and the device trade in from Black Friday. I sent in two iPhone ax’s 256GB in mint condition Valued on Verizon’s trade in at $500 each. Worth at the time about $450 on eBay. Come to find out today that because I did not opt to do the device payments, rather to purchase the phones outright, my phones that I sent in we’re not eligible for trade in. The best part. They Cannot return the phones to me and are not giving me the full $1000 credit. Verizon is a bunch of crooks. Do not. I said do not use their trade in scam program. 

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Re: Do not use Verizon's Trade In Program

Community Manager
Community Manager

It's clear another look is needed. What is the make/model / GB size of the phone selected? What was the date of the purchase?

What was the make/ model GB size of the trade-in phones?


DavidH_VZW

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Re: Do not use Verizon's Trade In Program

cu2014
Member

I'm also extremely disappointed with the outcome of my trade-in of an iPhone X (256GB).

When I submitted my trade-in request, the Verizon system did not accept my request when I entered my IMEI number and selected "T-Mobile" as my carrier. I was unable to overcome this system glitch despite trying on multiple browsers and computers. I was only able to successfully submit the request when I changed the carrier to "Other".

Given the prevailing trade-in value was $500 for both "T-Mobile" and "Other" iPhone X 256GB models, I assumed it was not an issue. Now Verizon is offering me $122.50 for my phone. This is completely unacceptable, given this problem stemmed from an issue with Verizon's own systems.

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