I have been a Verizon customer for 18 years. While paying my bill today, I had questions regarding two issues. I waited 20 minutes to speak to a customer service rep. #1 - the rep assisted by reviewing my usage and give advice as to if I should change plans. #2 - I've discovered that Verizon is still charging a line fee for an iPad2 that I have definitely cancelled TWICE. (No usage. I don't even own it).
When the rep said she "would check" - I also commented "apparently Verizon also owes me some money since that line was cancelled twice before."
She told me not to "get rude" with her. Shocked - I assured her I would not do that as I have had family members who work in call centers and would never yell or swear. SHE HUNG UP ON ME.
Verizon - you just sent me AND my family to T-MOBILE (the reason I was reviewing best possible plan in the first place). My business/company phones will be switching too.