Do I have to call Verizon to cancel a line of service?

briar50
Member

I have a line that we do not use and I want to eliminate it. Can I do that online or do I have to call customer service?

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Re: do I have to call verizon to completely eliminate one of the phone lines I have or can I do it online ?

tikibar1
Sr. Leader

You'll have to contact Customer Service or visit your local Corporate VzW store; you can't cancel a line on-line.

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Re: do I have to call verizon to completely eliminate one of the phone lines I have or can I do it online ?

tikibar1
Sr. Leader

You'll have to contact Customer Service or visit your local Corporate VzW store; you can't cancel a line on-line.

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Re: do I have to call verizon to completely eliminate one of the phone lines I have or can I do it online ?

briar50
Member

Thanks for your quick response

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Re: do I have to call verizon to completely eliminate one of the phone lines I have or can I do it online ?

briar50
Member

Better Matters | Verizon Wireless

Thank You Tikibar

I will call customer service and take care of it

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Re: do I have to call verizon to completely eliminate one of the phone lines I have or can I do it online ?

deborahlynn
Member

While standing in a verizon store trying to cancel on line, I was told I had to do it online?  Now I am confused. Do I call or what?

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Re: do I have to call verizon to completely eliminate one of the phone lines I have or can I do it online ?

tikibar1
Sr. Leader

To cancel service or remove a line permanently: Call Customer Service at (800) 392-0717, (Mon – Fri, 7 AM - 9 PM, Sat – Sun, 8 AM – 9 PM local time).

From  Suspend Service FAQs

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