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Do I have to call Verizon to cancel a line of service?

Member

I have a line that we do not use and I want to eliminate it. Can I do that online or do I have to call customer service?

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Re: do I have to call verizon to completely eliminate one of the phone lines I have or can I do it online ?

Sr. Leader

You'll have to contact Customer Service or visit your local Corporate VzW store; you can't cancel a line on-line.

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Re: do I have to call verizon to completely eliminate one of the phone lines I have or can I do it online ?

Sr. Leader

You'll have to contact Customer Service or visit your local Corporate VzW store; you can't cancel a line on-line.

View solution in original post

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Re: do I have to call verizon to completely eliminate one of the phone lines I have or can I do it online ?

Member

Thanks for your quick response

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Re: do I have to call verizon to completely eliminate one of the phone lines I have or can I do it online ?

Member

Better Matters | Verizon Wireless

Thank You Tikibar

I will call customer service and take care of it

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Re: do I have to call verizon to completely eliminate one of the phone lines I have or can I do it online ?

Member

While standing in a verizon store trying to cancel on line, I was told I had to do it online?  Now I am confused. Do I call or what?

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Re: do I have to call verizon to completely eliminate one of the phone lines I have or can I do it online ?

Sr. Leader

To cancel service or remove a line permanently: Call Customer Service at (800) 392-0717, (Mon – Fri, 7 AM - 9 PM, Sat – Sun, 8 AM – 9 PM local time).

From  Suspend Service FAQs

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Re: Do I have to call Verizon to cancel a line of service?

Member

Really upset with Verizon.  I have been a customer for 12 plus years and they are about to lose my service forever!  the online support is nothing but support!  trying to upgrade your device is a scam!  what a joke!

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Re: Do I have to call Verizon to cancel a line of service?

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Moderator
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
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