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Disney+ Promotion Not Working

gator15bait
Member

I was able to create a Disney+ acount using the link provided by Verizon, but then it took me to a screen to either "Start free trial" or to "Buy Now". There is no option to continue with Verizon 12 month promotion. I have called Verizon, I have chatted with Verizon, and I have emailed Verizon, all with no help or resolution.

Can someone please help?

1 Solution

Correct Answers

Re: Disney+ Promotion Not Working

gator15bait
Member

Dolores,

The issue has now been resolved. It took 4 calls to Verizon, numerous hours on the phone, and two tickets opened to the "escalation team" for my issue to be fixed.

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Re: Disney+ Promotion Not Working

RockyTop14
Member

I have an account with Disney + but Paid upfront for the entire year.   There does not seem to be a way that this Free program will work if I already pre-paid Disney

 

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Re: Disney+ Promotion Not Working

lindybush
Member

I did hear you have to cancel yor exsisting Disney plus subscription and the sign up throughe Verizon. 

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Re: Disney+ Promotion Not Working

Tigerstep
Novice

I wonder what people are doing who are having this problem? Maybe it's the method?

Signed up through the My Verizon app without an issue. Directed me to the same Disney+ signup page, once I created the account it did show the trial etc, but it also shown subscription through Verizon. This was right at the moment it went live too.

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Re: Disney+ Promotion Not Working

Community Manager
Community Manager

@lindybush

 

Disney+ is definitely a popular topic of discussion, and when it comes to adding a free year to an existing subscription there are a few things to keep in mind. Please check out this link to see how our free year works with a pre-paid Disney+ subscription that you had gotten elsewhere: http://spr.ly/660513l69 . You'll see that based on how you had signed up for the service (prior to enrolling in the Verizon Offer), there are different ways to accommodate it. Please be sure to check that out before canceling anything.

 

RussellM_VZW

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Re: Disney+ Promotion Not Working

thndrstorm23
Member

That link goes to a Disney+ page where it says, "Knowledge Record Not found"

Re: Disney+ Promotion Not Working

WRW94
Member

 Not working for me on the app or on the website. Click on enroll and it gives a list of all the add-one possible and under entertainment, Disney + isn’t there.  

Yes, I have unlimited so I am eligible.  It’s pretty frustrating.   Support couldn’t help me either. 

Re: Disney+ Promotion Not Working

Maddieb
Member

I'm in the exact same boat. I hope we get some answers.

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Re: Disney+ Promotion Not Working

TV19
Member

I am in the same situation and am wondering when this will be resolved.  Verizon customer service was not able to assist me.  They provided me the number to Disney Plus and a reference #.  Disney refers you back to Verizon.  So far, this is a very poorly designed promotion and the marketing is suspect.  I will wait 48-72 hours for resolution and then will cancel this promotion from my Unlimited account and post my findings accordingly. 

Re: Disney+ Promotion Not Working

HankPym
Member

I have had this exact same problem since November 14.  I seem to recall a screen where my promo code was shown as being used or no longer valid at one point.  Initially, I went through several phone calls with Verizon support with no resolution.  I waited a few days and contacted Verizon again on November 22, again with no resolution, and was told to try contacting Disney+.  I did that and have been waiting to talk with an agent more than several times times for 20, 30 minutes and over an hour waits on more than one occassion - not getting a chance to even speak with an agent, just listening to elevator music.

The Disney+ account I set up shows "Verizon," but does not indicate the promotional subsciption is active (no hyperlink).  My Verizon account meanwhile shows that I have Disney+.  I have spent at least 5 hours delaing with this and am no further along than I was a week ago.  Very frustraing.