I've been placed in this idiotic deferment despite not asking for it. I need my monthly line item invoices to be able to expense my service and this doesn't allow me to do it. I don't even get the option to speak with a person when I select billing issue from the auto attendant, just a link to the support robot that is absolutely useless. This is absurd and horribly inconvenient at a time when it really shouldn't be.
I am sorry for the inconvenience as we always want to make it easy to manage the account. I have sent a Private Note and we can further discuss the status of the balance. -YaleK_VZW
I called last week and was told my bill would go back to normal within 48 hours, it hasn't and I will not pay it until it does. I don't need deferment, if you would take the time to check I pay it every two months when I start getting the text reminders. Please remove this "deferment" from my account now.
Are you sure there wasn’t a bill that skipped by Verizon in March to help during the pandemic and now you’re being billed for that ‘deferred service’ bill?
We'll be happy to look into this for you, emontrone. When being removed from the deferment program, you will not see a billing change until the next bill, as the bill only prints once monthly. However, we can definitely take a look to confirm your request to be removed from the program has been processed. We'll be sending you a private note to proceed.EricW_VZW