Data usage problem

Since I changed phones, my data usage according to Verizon has increased by about 12GB, however I'm not using this phones data more frequent than my last. As a result, you're raping me with charges! Fix this problem please, and then adjust my account accordingly. Thanks for your prompt attention an response.

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Re: Data usage problem

Ann154
Expert

This is a peer to peer community forum and not a direct link to Customer Service. No one here has access to anyone's account except their own. Please provide the community members with more information so we can use it to form any advice for you.

Which phone did you have and which one do you have now? Could you be watching videos or other media at a higher quality then previously? What does your current phone say it using the most data?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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