And no offence - DON'T tell me generic "fixes"
Sorry, but that is aggravating. I hit the home button every time I use any features on the phone, I have apps restricted, and so on. They have admitted something is not right, just that it's not their problem.
I have been brought to tears dealing with this. I can't take it anymore. If Verizon doesn't help- I'm filing against them. Defend them if you will, it's not going to convince me.
The reps are nasty to me, and give me the run around. I have recorded them saying nothing I'm doing uses that much data!!
Like I said, we were behind because of this. We then had no issues with data - until we Were caught up.
Has anyone else received a charming email from Verizon advising them to not be alarmed when you receive your bill and it's higher then expected?? I've received 2 so far and have been with Verizon since Nov. 20014. I find their warning to not be alarmed VERY alarming!! I smell class action suit. There's too many people with different devices having the same issues. Something stinks with Verizon!! NOT THE CONSUMERS AND CUSTOMERS OF VERIZON! !