Re: Data overage SCAM -- do something about it now please!

whitneymarci
Member

Date

Time Data Usage GigabytesMBKB
11/29/20168:15 AM0.00001
11/29/20168:01 AM0.00001
11/29/20165:48 AM0.00001
11/29/20163:04 AM0.00001
11/29/201612:19 AM0.00001
11/29/201612:12 AM0.00001
11/29/201612:00 AM0.00001
11/28/201611:59 PM0.00001
11/28/201611:50 PM0.00001
11/28/201611:46 PM0.00001
11/28/201611:24 PM0.00001
11/28/201610:38 PM0.00001
11/28/201610:21 PM0.00001
11/28/20169:40 PM0.00001
11/28/20168:36 PM0.00058
11/28/201612:30 PM0.00141
11/28/201612:17 PM0.00057
11/28/20167:28 AM0.00001
11/28/20164:44 AM0.00001
11/28/20162:30 AM0.00001
11/28/201612:08 AM0.00001
11/27/20169:20 PM0.00001
11/27/20166:38 PM0.00001
11/27/20164:22 PM0.00001
11/27/20162:22 PM0.00001
11/27/201612:12 PM0.00001
11/27/20168:18 AM0.00001
11/27/20165:48 AM0.00001
11/27/20163:03 AM0.00001
11/27/201612:21 AM0.00001
11/26/201610:12 PM0.00001
11/26/20167:42 PM0.00001
11/26/20165:32 PM0.00001
11/26/20162:15 PM0.00342
11/26/20168:15 AM0.09735
11/26/20162:15 AM0.00075
11/25/20168:15 PM0.00498
11/25/20165:29 PM0.00086
11/25/20161:51 PM0.00378
11/25/20168:32 AM0.00001
11/25/20167:34 AM0.00001
11/25/20165:55 AM0.00001
11/25/20163:09 AM0.00001
11/25/201612:25 AM0.00001
11/24/20169:34 PM0.00064
11/24/20164:43 PM0.00131
11/24/201610:43 AM0.00364
11/24/20169:55 AM0.00001
11/24/20169:49 AM0.00001
11/24/20169:16 AM0.00001
11/23/20169:26 PM0.00001
11/23/201610:17 AM0.00001
11/23/20169:08 AM0.00001
11/23/20166:35 AM0.00001
11/23/20163:49 AM0.00001
11/23/20161:05 AM0.00001
11/22/201610:21 PM0.00001
11/22/20169:25 PM0.00001
11/22/20165:45 PM0.00315
11/22/201610:15 AM0.00001
11/22/20167:35 AM0.00001
11/22/20164:49 AM0.00001
11/22/20162:05 AM0.00001
11/21/201611:21 PM0.00001
11/21/201610:48 PM0.00001
11/21/20168:04 PM0.00001
11/21/20168:03 PM0.00001
11/21/20168:01 PM0.00001
11/21/20165:52 PM0.00001
11/21/20164:57 PM0.00001
11/21/20164:08 PM0.00001
11/21/201612:10 PM0.00001
11/21/201612:09 PM0.00001
11/21/20168:21 AM0.00001
11/21/20167:57 AM0.00001
11/21/20165:30 AM0.00001
11/21/20163:21 AM0.00001
11/21/201612:37 AM0.00001
11/20/20169:53 PM0.00001
11/20/20168:39 PM0.00001
11/20/20168:36 PM0.00001
11/20/20166:55 PM0.00001
11/20/20166:50 PM0.00001
11/20/20165:04 PM0.00001
11/20/20164:18 PM0.00001
11/20/20162:05 PM0.00001
11/20/20162:04 PM0.00001
11/20/20161:52 PM0.00001
11/20/20161:32 PM0.00001
11/20/20161:14 PM0.00001
11/20/20161:04 PM0.00001
11/20/20169:58 AM0.00058
11/20/20169:49 AM0.00202
11/20/20169:26 AM0.00202
11/20/20166:57 AM0.00001
11/20/20164:15 AM0.00001
11/20/20162:22 AM0.00001
11/20/20162:15 AM0.00001
11/20/20162:13 AM0.00001
11/20/20161:59 AM0.00001
11/20/20161:36 AM0.00001
11/20/201612:00 AM0.00001
11/19/20168:45 PM0.00001
11/19/20166:57 PM0.00001
11/19/20166:51 PM0.00001
11/19/20166:04 PM0.00001
11/19/20166:01 PM0.00001
11/19/20163:44 PM0.00001
11/19/20163:44 PM0.00001
11/19/20163:20 PM0.00001
11/19/20162:26 PM0.00001
11/19/20161:56 PM0.00001
11/19/201612:40 PM0.00037
11/19/201612:13 PM0.00067
11/19/201610:25 AM0.00001
11/19/201610:23 AM0.00001
11/19/201610:19 AM0.00001
11/19/20167:35 AM0.00001
11/19/20164:49 AM0.00001
11/19/20162:05 AM0.00001
11/18/201611:21 PM0.00001
11/18/201610:40 PM0.00001
11/18/20168:50 PM0.00001
11/18/20168:36 PM0.00001
11/18/20168:19 PM0.00001
11/18/20164:29 PM0.00001
11/18/20163:26 PM0.00069
11/18/20163:03 PM0.00001
11/18/20162:50 PM0.00001
11/18/20162:50 PM0.00001
11/18/20162:36 PM0.00001
11/18/20162:35 PM0.00001
11/18/20162:25 PM0.00001
11/18/201610:48 AM0.00001
11/18/20169:37 AM0.00001
11/18/20169:31 AM0.00001
11/18/20167:27 AM0.00001
11/18/20164:41 AM0.00001
11/18/20161:57 AM0.00001
11/17/201611:54 PM0.00001
11/17/20169:23 PM0.00001
11/17/20169:19 PM0.00001
11/17/20168:07 PM0.00001
11/17/20165:43 PM0.00001
11/17/20163:41 PM0.00001
11/17/20162:03 PM0.00001
11/17/20161:39 PM0.00001
11/17/20161:20 PM0.00001
11/17/201610:36 AM0.00001
11/17/20168:39 AM0.00001
11/17/20167:53 AM0.00001
11/17/20165:15 AM0.00001
11/17/20164:53 AM0.00001
11/17/20164:51 AM0.00001
11/17/20163:17 AM0.00001
11/17/20163:14 AM0.00001
11/17/20162:19 AM0.00001
11/17/20162:02 AM0.00001
11/17/20161:48 AM0.00001
11/17/20161:40 AM0.00001
11/17/20161:38 AM0.00001
11/17/20161:35 AM0.00001
11/17/20161:35 AM0.00001
11/17/20161:20 AM0.00001
11/17/20161:07 AM0.00001
11/17/201612:29 AM0.00001
11/17/201612:25 AM0.00001
11/17/201612:23 AM0.00001
11/16/201610:07 PM0.00001
11/16/201610:06 PM0.00001
11/16/201610:02 PM0.00001
11/16/20168:50 PM0.00001
11/16/20166:49 PM0.00001
11/16/20164:14 PM0.00001
11/16/20163:59 PM0.00001
11/16/20163:50 PM0.00001
11/16/20163:35 PM0.00001
11/16/20163:34 PM0.00001
11/16/20163:32 PM0.00001
11/16/20163:24 PM0.00034
11/16/20163:20 PM0.00015
11/16/20162:20 PM0.00575
11/16/201611:49 AM0.00088
11/16/201611:30 AM0.00007
11/16/201611:29 AM0.00002
11/16/20168:30 AM0.00956
11/15/20169:52 PM0.00109
11/15/20168:03 PM0.00082
11/15/20168:01 PM0.00018
11/15/20163:52 PM0.00449
11/15/20163:52 PM0.00008
11/15/20163:34 PM0.00055
11/15/20163:19 PM0.00001
11/15/20162:02 PM0.00001
11/15/201611:20 AM0.00019
11/15/20168:01 AM0.00088
11/15/20166:27 AM0.00001
11/14/20168:10 PM0.00001
11/14/20164:31 PM0.00001
11/14/20163:34 PM0.00007
11/14/20163:30 PM0.00002
11/14/20163:24 PM0.00045
11/14/20162:39 PM0.00057
11/14/20168:39 AM0.00201
11/14/20168:31 AM0.00001
11/14/20168:14 AM0.00001
11/14/20166:02 AM0.00001
11/14/20163:18 AM0.00001
11/14/201612:36 AM0.00001
11/14/201612:31 AM0.00001
11/13/201611:19 PM0.00001
11/13/201610:55 PM0.00001
11/13/201610:55 PM0.00001
11/13/201610:29 PM0.00001
11/13/201610:27 PM0.00001
11/13/20168:01 PM0.00001
11/13/20166:20 PM0.00001
11/13/20166:12 PM0.00001
11/13/20164:24 PM0.00001
11/13/201611:17 AM0.00001
11/13/201610:45 AM0.00001
11/13/20169:23 AM0.00001
11/13/20166:37 AM0.00001
11/13/20163:54 AM0.00001
11/13/20161:09 AM0.00001

this is current data usage log curious y one pic above shows large usage spike on 27th and this one doesn't

ya see sept 1.00000000000000000000000000000000000

aug i dont use data every few months it freaks and spikes

Re: Data overage SCAM -- do something about it now please!

Community Manager
Community Manager

Those details and screenshots help a lot, whitneymarci. From a few of the screenshots, we see that YouTube shows as the top app used. Here’s a tweak to ensure YouTube uses less data when on mobile Data : https://support.google.com/youtube/answer/3227608?hl=en In the YouTube apps , Menu > Settings > General > Limit mobile data usage.

What other apps show as using the most data?



DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Data overage SCAM -- do something about it now please!

TAMDRI55
Member

I have been a Verizon Customer for about 13 years.   We HAD unlimited Data and then when I got an iPhone,  I was somehow scammed out of that unlimited.  I believe we started with 8 Gigs, which was fine,  then every year or so I start getting these "overage" charges.  We now have 15 Gigs (for 3 phones) .    There is NO WAY we are using all of this data !!!! 

I hope Verizon enjoyed the overage charges because unless they do something for me NOW....we are switching to T-Mobile.  

PS:  So are the overage charges worth losing long time customers ????

Re: Data overage SCAM -- do something about it now please!

delacombos
Member

There's definitely issues (see my post I made regarding my data calculations in the "My Account" area).

The O.P. stated they even turn the phone off at night.  If our phones can use data while off, then that is magic.

Re: Data overage SCAM -- do something about it now please!

whitneymarci
Member

do i really need to keep saying i have gone thru everything and turned it all off do you really think i am that stupid serious it is off restricted everything u guys tell me to do ive already done i give up im done im going to tmobile also only 310 to cancel and idc i will take that over staying here you used to be a great company everyone i know complained about the prices you guys had and you know what you were higher than most other companies but i didnt care because you guys had great customer service also after speaking with them twice thru chat and being lied to and not getting the help having to say same stuff over and over screw you guys not worth it grocery store phones are better than dealing with your company specially since now past 2 days cant text certain people and somehow only have 3g in same spot i always had full bars and 4g i wonder why good bye i will be calling your cancellation department on my next day off

Re: Data overage SCAM -- do something about it now please!

Community Manager
Community Manager

We certainly want to get to the bottom of your data concerns. Please reach out to us via ny forum include in the following link so we can better assist you. http://vz.to/1iurlIn  DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Data overage SCAM -- do something about it now please!

whitneymarci
Member

you guys could have reached out when i contacted customer service the first time instead i was lied to twice about my bill being fixed and was also told when i asked for a manager to call me back i was assured they would still no call terrible company you guys have become and im so sorry for that and that all you guys care about is money now

Re: Data overage SCAM -- do something about it now please!

bsiino
Member

Same here! We were tricked out of our unlimited usage also.  Now we get scammed with these random spikes in usage and charged overage fees.  We've been into Verizon many times regarding the issue with now help from the employees.

Numerous times we have had one of our phones on our plan all of a sudden eat up a bunch of data. The phones typical usage will be 1-1.5 gb, then will suddenly shoot up to 7 - 9 gb being used in a matter of 1-3 days.  This has happened several times to various phones on our plan.  Almost every time the spike in usage has happened it has been while everyone is a work and not even on their phones.  A couple years ago it happened on Christmas day when we were all home with family over and none of us even had our phone on us.  We have taken all the precautions, turned off assist and location and always completely close apps and we still get the random spikes in data usage.  I'm now looking into leaving Verizon completely, I'm so sick of their scam.  I can't afford to keep these phones!

We have 5 phones on the plan and have been with Verizon for many years.  I am  done with Verizon.  After the holidays I'm leaving.

Re: Data overage SCAM -- do something about it now please!

Community Manager
Community Manager

We want to be sure your concerns are addressed. What problems were you experiencing with your bill? KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Data overage SCAM -- do something about it now please!

Community Manager
Community Manager

Bsiino, we want to make sure that your issue is properly addressed. To do so, we will need to access your account. Please reach out to us on Twitter @VZWSupport or on Facebook at www.Facebook.com/Verizon for further assistance.


HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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