Every time I call customer service, as the call is wrapping up, I am thanked for being a customer and asked if I'm satisfied with Verizon. I've had an ongoing technical issue that has not been resolved with my phone, so I always say that I am not. Yet, no one does anything to resolve the issue. It's almost worst that they keep asking yet do nothing about it. Is there any customer service escalation process that I can pursue? The representatives each try to resolve the technical issue, but I've spent 12+ hours already on the line with customer service having multiple reps try to fix it. I'm ready for a Customer Service solution rather than a Technical support solution. Incredibly frustrating.
I have a Samsung Galaxy 4 and do not receive group text responses from
certain iPhone users. I am not registered on the Apple network. I have
tried multiple messaging apps. I have reset my phone, changed network
settings, etc. I've checked their phones to make sure they have the correct
settings. I've had a "Tier II Tech Support ticket" twice. I'm always told
"my phone works fine," but I do not receive text messages I need. I group
text for work so it's a big issue.
I appreciate anyone taking a stab at it, however, my biggest issue at this
point is Verizon's lack of responsiveness to my concerns as mentioned above.
Did you ever have an iPhone on that line (or maybe someone who had the number before you)? If so it may be worthwhile to be register the number at Apple.
If not, hopefully others chime in.
Thanks AdamG_VZW. I do not remember the ticket numbers. This has been going
on for quite some time. I'm sure they are associated with my phone #. If
you are able to reach out to me privately I could provide them. The
Resolution was "There is no resolution."
WiFi or Cellular data makes no difference in the issue.
On Sat, Apr 25, 2015 at 9:55 PM, Verizon Wireless Customer Support <