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Customer Service Feedback

Member

My service has been dirt off twice in the last two weeks because a credit I had put in my account with the balance of $436 in MAY was never credited into my account or sent back to me so that money has never gone towards my bills and is currently MIA. They told me it was electronically transferred to my bank account on Aug 7, I have yet to see the money and my bank sees no incoming transfers from Verizon. I have called multiple times about this issue and everytime I have been put on hold for longer than an hour and a half then randomly hung up on. Verizon Customer Service has been horrible and my issue has not been resolved. I will be transferring to AT&T at the end of the month. 

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Re: Customer Service Feedback

Customer Support

Hello, Echooooo13. We would be saddened to see you leave the Verizon family and we definitely want to ensure we make sure your account and service are taken care of. Please meet us in a Private Message for further assistance. 

 

AnnaG_VZW

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