Customer Service Feedback Form? Kudos for James, phone rep in Atlanta.

sihanpayne
Member

I cannot figure out how to provide feedback to Verizon regarding a positive customer experience I had that resulted in me re-upping our family plan.  I had contacted Verizon with questions about international calling and Caller ID issue.  The representative I reached not only efficiently helped me with those issues, but also helped me figure out how to sync up my phone and my tablet, and noticed that we had let our contract expire on a couple of our lines.  I explained that we were waiting for all to expire, so we could jump ship to a less expensive plan with another company, and he assisted in figuring out ways to reduce our Verizon bill.  I appreciated the good service so much- especially the clarity of his advice regarding how to sync up and utilize my phone and tablet more effectively- that I decided it was worth sticking with Verizon, even if it is a bit more expensive than the other option.  I wanted to make sure that he got credit for the excellent service he provided, but I couldn't find anywhere on Verizon website to register my appreciation.  I also did not receive any survey or other means to provide feedback.  Does anyone know how to offer up kudos for a particular customer service representative?  The rep gave the name "James [removed]" and I know he was in Atlanta, because we talked weather.  Thank you!

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Re: Customer Service Feedback Form? Kudos for James, phone rep in Atlanta.

Community Manager
Community Manager
We appreciate you taking the time to submit positive feedback. The survey would have been sent you to right away after you clicked the "End Chat" button if the session was closed without selecting that option then the survey is not provided. You can always give us your feedback here, Facebook at Verizon Wireless Support  or Twitter @VZWSupport.

SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Customer Service Feedback Form?  Kudos for James Thomas, phone rep in Atlanta.

Community Manager
Community Manager

sihanpayne, WOW we love to hear stories like this. I would love to get this wonderful kudos sent off to the agent. I did request to follow you. I also sent you a Direct Message. Please respond back to that message.

KevinR_VZW
Follow us on Twitter @VZWSupport 

Re: Customer Service Feedback Form? Kudos for James, phone rep in Atlanta.

Community Manager
Community Manager
We appreciate you taking the time to submit positive feedback. The survey would have been sent you to right away after you clicked the "End Chat" button if the session was closed without selecting that option then the survey is not provided. You can always give us your feedback here, Facebook at Verizon Wireless Support  or Twitter @VZWSupport.

SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Customer Service Feedback Form? Kudos for James, phone rep in Atlanta.

Heretic1989
Sr. Member

Two thumbs up!

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