Credit issues for returned phones


Billing issues not resolved even after 9 months.  Im told one thing and it never happens.  Verizon keeps trying to collect for phones they have received on Edge program returned.  I proved I have returned phones and they still will not give me the credit even after saying Im owed it.  Im at witts end with Verizon, their too big to care.  Im hoping one of the representatives sees this and helps.

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Re: Credit issues for returned phones

Customer Support

I appreciate you bringing this to our attention Nimrod65. Nine months is too long for you to have to deal with this so let’s review the account to see what’s going on. Help is here. We will get in contact with you shortly so we may go over your concerns to get to the bottom of this. Thanks so much.

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