I have wasted a great deal of time trying to find a way to contact an actual human being about an issue. Is it possible? I only seem to encounter bots who do not have an answer to my question. <sigh>
Do you have prepaid - very very very very very very difficult
Or do you have postpaid - only minimally difficult and some waiting
We want to make doing business as easy as possible, Frustrated0807. Weth, ask a great question, are you on pre paid or post paid?
Prepaid customer service is only over the phone. You can reach them at 888-294-6804.
To contact post paid, there are several ways. http://vz.to/2cHdf4a
Our Chat and Social Media teams are not robots, They are nice people who want to help you.