Constantly Changing Answers

ltland
Member

In June, I was told that in October, one of my lines would be eligible for an Edge upgrade. Then in October, I was told I would not be eligible for Early Edge until December. Now that December is here and I thought I could finally order my Note 4, I'm being told that the Early Edge is only available to me in order to get the Droid Turbo. It gets a bit irritating to be jerked around so much. Would it really be more beneficial for me to pay my ETF and jump to AT&T, who is offering $150 for my business?

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Correct Answers

Re: Constantly Changing Answers

Community Manager
Community Manager

We definitely don't want to see you considering leaving us, ltland. Promotional offers do change frequently, but unless there were any suspensions or equipment changes your upgrade date for Edge eligibility wouldn't change. Early Edge, however, is a promotional offer to allow customers who have not completed their original 24 month agreement but want to get started with Verizon Edge http://vz.to/1fgoBWC sooner. That promotional offer may be limited to specific devices at times. When is your actual upgrade date? You can dial #UPG to find out or visit http://vz.to/1vQkkon.

JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: Constantly Changing Answers

Community Manager
Community Manager

We definitely don't want to see you considering leaving us, ltland. Promotional offers do change frequently, but unless there were any suspensions or equipment changes your upgrade date for Edge eligibility wouldn't change. Early Edge, however, is a promotional offer to allow customers who have not completed their original 24 month agreement but want to get started with Verizon Edge http://vz.to/1fgoBWC sooner. That promotional offer may be limited to specific devices at times. When is your actual upgrade date? You can dial #UPG to find out or visit http://vz.to/1vQkkon.

JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: Constantly Changing Answers

Not applicable

No way anyone told you that you could early edge in the future. Early Edge is promo and no one knows when a promo will be available in the future

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