Useruser1, we can certainly understand the importance of having the ability to being able to manage alerts that you are receiving on your device, and I am here to help. To ensure we are on the same page, can you please confirm that you have followed the steps provided in the following link? (#4): http://spr.ly/66061OzZ6
How are you attempting to adjust the alerts on your account? Are you doing this through the My Verizon app or on the desktop website? How long ago did you adjust your alerts?