Highlighted

Canada?

Jim_08
Member

I got a text saying I was in Canada.  I am in the United States!

Labels (1)
0 Likes

Re: Canada?

Community Manager
Community Manager

Getting a text like that, when you’re in the US, can be alarming for sure, Jim_08. You’ve come to the right place for help. This type of message can come up when a person is using their phone near the Canadian border, if the towers in Canada happen to be a bit stronger in that area. The way to prevent this from happening when near the border is to disable any roaming or global settings on your device. The exact settings will vary by phone. What model device do you have?

 

 

GeorgeS_VZW

 

 

Follow us on Twitter @VZWSupport
If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes