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Can't Verify Device in My Verizon App (Unlocked Samsung Galaxy S10+ GM-G975U1-OD)

miraidave
Member

After numerous attempts with customer service over the phone, I am still having trouble accessing the My Verzion App on my phone.  I recently switched to Verizon on my unlocked Samsung Galaxy S10+ I bought from Samsung directly (SM-G975U1-OD).  When I open the app, it asks me to verify the device.  I put my phone number in, request for a verification code, then get this error:

"Sorry, we cannot send a verification code.  It looks like your device is not eligible for SMS and you do not have your email-id set up.  If you need help, give us a call at 800.922.0204."

This doesn't really make sense because my phone can receive SMS from Verizon.  I also have my email set up in My Verizon.  I can also access My Verizon from the website.  The customer service rep I talked to even went so far as to remove the account for me to register again inside the app, which worked only until I closed the app and opened it again later.  I think this is related to my device being unlocked.  Has anyone every encountered this situation before?

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Re: Can't Verify Device in My Verizon App (Unlocked Samsung Galaxy S10+ GM-G975U1-OD)

tahoerider99
Member

Have the same exact issue but when i request the verification code in the app it gives me the message "We Can't complete your request right now.  Sorry about that. Please try again later". I also talked with support and had my account reset. I ended up creating a helpdesk ticket with verizon about the issue that was done while i was on the phone with support. Waiting on there responce. 

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Re: Can't Verify Device in My Verizon App (Unlocked Samsung Galaxy S10+ GM-G975U1-OD)

bearone21
Leader

buying directly from samsung got you a phone not tailored to verizon, not surprising that not all that some functions aren't working.

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Re: Can't Verify Device in My Verizon App (Unlocked Samsung Galaxy S10+ GM-G975U1-OD)

miraidave
Member

Please let me know if you get a response. 

 

I hope someone from Verizon will read this thread and comment.  It is inconvenient not being able to use the app to look up my account.  I also cannot participate in the Verizon Up program because of this.

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Re: Can't Verify Device in My Verizon App (Unlocked Samsung Galaxy S10+ GM-G975U1-OD)

FelipeA
Member

i am too having this problem. I noticed I can enable enchanced security settings either. Come on verizon, I did BYOD to experience better piece of mind but just becasue we are BYOD users does not make us less secure.

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