LynnJr We really don’t want you going through this every month. If I can get you to call us at 1.800.922.0204 we can take care of this issue or file any necessary tickets so that it is resolved. I know I would not want to deal with this. DeloresK_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!