Can I return a device and switch it for a different one?

Member

I recently upgraded my iPhone 4 to a Samsung Galaxy S4 (On February 11th, to be precise), but I'm not really liking the new phone. Is there a time period where I can go back into a store and trade in or switch my phone to a newer iPhone or am I stuck with this one for the next two years? Please help! Thanks.

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Re: Switch an upgrade phone- please help!

Expert

14 days per the return policy. http://www.verizonwireless.com/b2c/globalText?textName=RETURN_POLICY&jspName=footer/returnPolicy.jsp

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Re: Switch an upgrade phone- please help!

Expert

14 days per the return policy. http://www.verizonwireless.com/b2c/globalText?textName=RETURN_POLICY&jspName=footer/returnPolicy.jsp

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Switch an upgrade phone- please help!

Customer Support

kiechu, congratulations on your upgrade to a new Samsung Galaxy S4 device! We want you to love the new device that you're in. You have 14 days to return or exchange your device for any reason. Your current device must still be in like new condition. Additionally, it has to be returned with the original packaging and accessory components that came with it, as well.

LasinaH_VZW
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