Can I Cancel A Device Online?

[Angelwatchn2]

i have been looking for online on my account how to remove a paid for device from my account.  oy  to upgrade. Why after all the money we spend can't I just do it online without hearing another sales pitch?

[SuzyQ · Accepted solution]

You need to call CS or visit a store in person to cancel a line.

[enervate321]

But why do you have to wait hours to talk to someone.  I have spent three days and over 2 hours on hold and still can't accomplish what I need to because NO one will answer the phone.

[rcschnoor]

What number were you calling?

To cancel service or remove a line permanently: Call Customer Service at (800) 392-0717, (Mon – Fri, 7 AM - 9 PM, Sat – Sun, 8 AM – 9 PM local time).

From https://www.verizonwireless.com/support/suspend-service-faqs/