Ktucke, we appreciate you reaching out to the community for assistance with your experience. These calls are all scam attempts. Please always remain vigilant when it comes to your account, as criminals are always on the lookout for someone to scam. Please feel free to review our Account Security resource here: https://www.verizon.com/about/responsibility/account-security You are also encouraged to learn more about Spoofing and how it can impact you, as well as file FCC complaints as necessary. You can access these options here: https://www.fcc.gov/consumers/guides/spoofing-and-caller-id We hope this information helps.