Being able to make calls is an essential feature of your phone Scarlet. We can assist you further if you provide some additional information. What is your ZIP code? What is your phone model and software version? Have you tried to power your phone off/on and test? We never want you to be incommunicated, please keep in mind that this is a peer to peer forum and while our Social Media team monitors the posts, the best way to get immediate assistance when your phone does not work at all, is to call 800-922-0204 from a different line to troubleshoot device or send us a message on twitter at @VZWSupport.
AntonioC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!