Highlighted

Broken Website Functionality for Print Return Label

Member

Does anybody have any insights as to how to deal with the broken functionality in the VZ customer portal one uses to Print Return Label?  I'm in the process of returning a set-top box, and the shipping box sent to me by VZ didn't include a shipping label.    But, printing instructions indicated I could use the customer portal to do so.

https://www.verizon.com/support/residential/equipment-return

When I access this portal after logging in, I do see a button to Print Return Label.   However, when clicked the spinner to the  right starts to twirl - and never stops.   Clicking on the button a few times generates a pop-up that has radio buttons to select Email or Print, but both are non-functional.

See attached images.

Thanks,

Drew

 

 

Screen Shot 2020-09-10 at 8.39.40 PM.jpg

 

 

 

 

 

Screen Shot 2020-09-10 at 8.38.56 PM.jpg

0 Likes
Highlighted

Re: Broken Website Functionality for Print Return Label

Expert

Looks like you are trying to return equipment associated with Verizon Fios and not Verizon Wireless. Questions regarding Verizon Fios should be posted on the Fios forum. See link below. 

 

https://forums.verizon.com/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes