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I need to obtain my August 2016 through November 2016 billing records which are just prior to the 18 month cutoff for billing records available online.
It's very urgent and I need these immediately. Who can I contact because this request is outside the routine matters the customer service reps are used to
You don't have much of a choice besides calling CS and requesting for an archived bill reprint. This will take about 3-5 business days.
Each reprint will cost $5.
Hello, RB-GUY. You are also able to view PDFs of previous bills, and print them out from the PDF, by following these instructions: https://www.verizonwireless.com/support/view-previous-bill/.
Verizon Wireless Customer Support wrote:
Hello, RB-GUY. You are also able to view PDFs of previous bills, and print them out from the PDF, by following these instructions:https://www.verizonwireless.com/support/view-previous-bill/.
matthewg_vzw , possibly you did not read the post from the OP prior to responding or are unaware of Verizon's policy on availability of previous bills on Verizon's online website.
The OP asked for some previous bills OLDER than 18 months ago. Unless Verizon's policy has recently changed, ONLY 18 months of previous bills are available in the method you choose which would mean the OP CANNOT retrieve the bills in question in the manner which you have suggested in the provided link. glitchedpixel did in fact give the only way to retrieve bills older than 18 months which would include any bills older than December of 2016.