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Billing Cycle - Billed for month prior to moving to verizon


I moved to Verizon Wireless Nov 16 2019 and my first bill including plan chanrges is dated Oct 16 to Nov 15. Months later and many calls and online chats nothing has been resolved. I have definitely paid for 1 month (more than $150) where I wasn't even with Verizon Wireless. 

Verizon Wireless - Why the dishonest parctices?