We customers read them. Sometimes we can help with unseen solutions. Verizon reps sometimes see these posts and reply as well. Just depends on the issue you have and the timeline you're looking for.
All I can say is "good luck" My issue is now 4 weeks old and no one at Verizon knows how to fix it. Since I cannot access "My Verizon" when it is time to pay I guess I am out of luck. Oh yes, Verizon looks at these but when they can't figure out what is wrong they tell you to call another number. Then those numbers won't connect. Yeah, a new carrier is in order.