Bad business practice

siriusjamie
Member

Verizon continues to charge me for a phone that was returned on Edge plan, multiple service reps contaced proof was sent from Fed Ex that it was returned. Not one returned phone called. Bad idea Verizon no wonder so many unhappy customers

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Re: Bad business practice

Community Manager
Community Manager

siriusjamie, I do apologize that no one has called you back to follow up with you. I want to make sure you are getting World Class Customer Service. So we can go over the details in private, could you please reply back to my Direct Message that I have sent you. I hope to hear back from you soon.

KevinR_VZW
Follow us on Twitter @VZWSupport

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