Highlighted

Backup Assistant not remembering PIN

bill80126
Member

Lately, my Backup Assistant on my Convoy shows an error message "!Error  You entered an invalid PIN. Please enter your PIN again."  I click OK and see "Enter your PIN to proceed.  [box for my PIN]  Don't know your PIN? Press #"  I enter my PIN and it connects to Backup Assistant for a short time and then the Error message show up again.  When I use the # to get my PIN resent to me, it sends the right PIN.

Why is it so flaky?  Any help will be greatly appreciated.

Thanks. 

Labels (1)
0 Likes
1 Solution

Correct Answers

Re: Backup Assistant not remembering PIN

Customer Service Rep

bill80126,

I understand your concern, we can definitely assist. You need to reset the PIN to resolve this. Click here http://vz.to/1Hif7cH to retrieve your PIN.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

0 Likes

Re: Backup Assistant not remembering PIN

Customer Service Rep

bill80126,

I understand your concern, we can definitely assist. You need to reset the PIN to resolve this. Click here http://vz.to/1Hif7cH to retrieve your PIN.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

0 Likes